spa & relaxation

We understand that unexpected situations can arise. If you need to cancel or reschedule your appointment, please inform us at least 72 hours in advance. Cancellations made within this period can be rescheduled to a later available date. However, booking fees or advance payments are non-refundable, as they secure your time slot. We always do our best to accommodate changes whenever possible.

Yes, we do require a small advance deposit to confirm your booking. This helps us secure your date and time, as our slots fill up quickly—especially during the wedding and festive seasons. The advance amount is adjusted in your final payment and is non-refundable in case of last-minute cancellations.

Absolutely. We use only premium, high-quality, and dermatologically tested products that are suitable for all skin types — including sensitive skin. We also do a quick skin analysis before starting to ensure the products are right for you.

Yes, we provide both in-studio and on-location makeup services. Whether it’s your home, wedding venue, or destination event, we bring our full setup to ensure a flawless and comfortable experience.

For bridal bookings, we recommend reserving your date at least 2–3 months in advance to secure availability. For party or casual bookings, a week’s notice is usually sufficient, though last-minute appointments can be accommodated based on schedule.

We use only high-quality, professional-grade products from trusted global brands to maintain the health of your hair and skin. All our products are carefully chosen for safety, quality, and effectiveness.

Yes, absolutely. Our experts begin every session with a quick consultation to understand your skin and hair needs before suggesting the right products and treatments. Every service is tailored to your comfort and safety.